Frequently Asked Questions
Everything you need to know about your Addax shopping experience.
How long does shipping take and what are the costs?
We offer standard shipping which typically takes 3-5 business days. Shipping is free on all orders over $75, otherwise a flat rate of $5.99 applies.
What is your return policy?
You can return any unworn, unwashed items with original tags attached within 30 days of purchase for a full refund or store credit.
How do I find the right size for me?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our chart, as fit can vary between slim and oversized styles.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Can I track my order once it has been placed?
Yes, as soon as your order ships, you will receive an email notification with a tracking number and a link to monitor your package's progress.
Are your materials sustainably sourced?
At Addax, we are committed to ethical fashion. 60% of our current collection is made from organic cotton or recycled polyester, and we aim to reach 100% by 2026.